Privacy Policy


This website ( is operated by The Furniture Stop Pty. Ltd., which includes (“Furniture Stop” “We”, “us” “our”), Furniture Stop Stores. This privacy policy only covers information collected by this website and any other Furniture Stop websites; it does not cover any information collected offline by Furniture Stop.

This privacy policy explains our information collection practices, how it affects you, and the choices you have about the way information is collected and used.

We are committed to respecting your privacy and recognise the need for appropriate protection and management of all contact information you share with us (the phrase "contact information" refers to any information by which you can be contacted or identified, such as your name, mailing address, email address, telephone number etc.). The purpose of this Privacy Policy is to detail what information we may collect from you, how we use such information, how it affects you, and the choices you have (i.e. your ability to review, correct, or opt out of our usage of) regarding our use of such information. By using any of our web sites or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.


Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of all personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorised access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care centre and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law:

  • we do not guarantee or warrant the security of any information you transmit to or from our websites;
  • any information you transmit to or from out websites are at your own risk.

We urge you to keep any password that you establish with us in a safe place and not divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.


We take special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 18 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 18.

Children under the age of 18 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.


To achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. In order to protect your privacy on the information collected, we have implemented procedures to ensure your personal information is handled in a safe, secure and responsible manner.

As we continue to develop our website and take advantage of advancements in technology to improve the services that we offer, this privacy policy will be revised on a time to time basis. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.


Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features. We receive and store any personally identifiable information you enter on the website, whenever you shop with The Furniture Stop - online, through our catalogues, or in our stores, as well as any information you give us in any other way, such as by subscribing to our catalogues, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also collect your account number.

If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses; it may also collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.


We use the information we collect for various purposes, including:

•    To complete your purchase transactions.

•    To provide the services you request.

•    To send you our catalogues and other offerings by SMS/Mail/email/phone calls.

•    To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.

•    To notify you of product recalls or provide other information concerning products you have purchased.

•    To improve our merchandise selections, customer service, and overall shopping experience.


The Furniture Stop: All of the above information that we collect, as described above, may be shared among all Furniture Stop entities, including Furniture Stop stores, websites and Private Sales.

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximising our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully-selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Furniture Stop or one of its properties, affiliates, or subsidiaries goes through a business transition (such as a merger, acquisition by another company, or if it is selling a portion of its assets). You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Furniture Stop to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Furniture Stop specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Furniture Stop partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This includes the use of third party cookies which allow them to develop personalised advertising that directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Furniture Stop cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing advertisements.


We provide you with a number of choices regarding our handling of your non-public personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at The Furniture Stop or Private Sales stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to Furniture Stop Customer Care at Victoria, Australia. If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone); or
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).

Because customer lists are often prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.


A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognise your computer (but not specifically who is using it) upon entering our website by associating the identification numbers in the cookie with other customer information you have provided us. This customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Furniture Stop website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing this information with anyone other than us or our other Customer Care Partners.


To make online shopping faster and easier, you may register on The Furniture Stop website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.


You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Furniture Stop or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.


By using this website, you accept the policies set forth in this Privacy Policy.


We'll be happy to provide additional information or answer any questions. Please:



Welcome to Please take a few minutes to review these Terms and Conditions. Your use of the Website or purchase of products from us constitutes your agreement to these Terms and Conditions.

These Terms and Conditions may change

Furniture Stop reserves the right to update or modify these Terms and Conditions at any time without prior notice by posting updated terms of use on the Website. The Terms and Conditions that will apply to your order are the Terms and Conditions that are available on the Website when we accept your order. For this reason, we encourage you to review these Terms and Conditions each time you purchase products from us or use our Website.



All prices listed on the Website are in Australian Dollars unless otherwise specified. All prices listed on the Website include all applicable taxes unless otherwise specified.

All prices displayed on the Furniture Stop website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to the confirmed Orders.

You agree to pay delivery charges as they are calculated and listed in the Order confirmation at the time of purchase. Free shipping offers are given at the sole discretion of Furniture Stop and may incur additional charges for delivery to remote areas as defined by Furniture Stop.

Furniture Stop reserves the right to refuse a sale.

Product Specifications

Features and specifications of Products described or depicted on the Website are subject to change without notice. All weights and dimensions mentioned are approximate.

Orders and Acceptance

When you place an order, Furniture Stop will send you a confirmation email with the details of your order. This is not an acceptance of your order. Orders are only accepted when Furniture Stop expressly notifies you of its acceptance. Furniture Stop reserves the right to accept or decline, in whole or in part, any order placed by you.

Furniture Stop will notify you as soon as possible regarding the availability of the products you have ordered. If Furniture Stop advises you that a product you have ordered is longer available due to unavoidable circumstances, your order will be declined.

You may place an Order by filling in the Order Form on the Furniture Stop Website and clicking the "confirm" button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions

Orders will be deemed to have been received by Furniture Stop at the time Furniture Stop sends an Order confirmation to your nominated e-mail address.

Furniture Stop is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence. Each Order (once confirmed) represents a separate agreement.

Furniture Stop delivery of ordered goods are Strictly subject to Prior to Sale. When the stock is sold out, new delivery schedule applies, which will be communicated to you through e-mail.

Furniture Stop reserves the right to at any time alter the specification in respect of the Goods without giving notice to the Customer, in the interest of continual improvement of the end product.  An alternation does not entitle the Customer to return Products, cancel an Order or otherwise avoid its obligations and liabilities pursuant to these Terms and Conditions.

Furniture Stop accepts no responsibility for Orders that are declined or not accepted due to disruptions with internet connections.

Delivery and Risk

Furniture Stop will endeavour to deliver products for accepted orders to the shipping address specified in your order on or before estimated delivery date

All risk in the products will pass to you once the products are delivered to the delivery address specified in your order.

All purchasers via the Furniture Stop website include a separate despatch service (the Service), a service which is distinct from the supply of Goods, and which includes only the despatch of the order with a third party carrier, and the provision to the carrier of instructions to enable the delivery of the Goods to the customer by the carrier.

Once an order has been despatched to the customer by Furniture Stop and in no circumstances is Furniture Stop then liable to refund the delivery fee paid by the customer.

Furniture Stop is not responsible for the delivery and delivery times of Goods once despatched. Once Goods have been despatched, it is the customer's responsibility to liaise with Furniture Stop’s nominated courier company in relation to date of delivery and to make themselves available to take delivery during business hours or otherwise in accordance with the carrier’s instructions. Any information provided by Furniture Stop to a customer in relation to delivery will be from a third party, and as such Furniture Stop will not guarantee the accuracy of such information. Furniture Stop will provide customers with tracking information to enable liaising with the carrier.

The parties acknowledge that delays in shipping do occasionally occur, and Furniture Stop is not liable for any loss and damage caused by the delivery delays, nor to refund any amounts paid for the order or delivery of the order.

The parties acknowledge that Goods may be damaged in transit by the carriers, and in such a case, the customer may contact Furniture Stop and other than in accordance with that clause, Furniture Stop is not liable in any way to provide a refund or for any other damage caused thereby or for any corresponding delays caused by the carrying out of the process.

The date of despatch listed on the website is the estimated date of despatch as is reasonably estimated by Furniture Stop and is subject to change without notice. Where scheduled despatch of a Product is delayed, customers will be notified by e-mail at the e-mail address nominated in their Order.

Title and risk in the Goods pass to the customer on signing for delivery of the Goods.

Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided upon the item being left as instructed.

Furniture Stop's nominated courier will deliver Goods during business hours (9am to 5pm, Monday to Saturday), unless otherwise arranged in advance with Furniture Stop.

The Service and delivery of Goods by third party carriers includes only delivery to ground floor and/or the front door (a door-to-door service) by a single delivery driver, and does not include carrying items inside, upstairs, in elevators, placement, assembly, and removal of wrapping or the like. It is always the customers responsibility to arrange for a means (whether by requesting assistance from neighbours or friends or otherwise) to bring Goods inside (or in the case of a return, outside) from (or in the case of a return, to) the front door or grounds floor of residences or buildings.

For all items deemed “Oversize” (being a Good weighing over 25kg), the customer is also required to assist (or to arrange for someone to assist) the carrying of the Goods from the delivery vehicle to the front door, unless the customer has arranged for alternative and/or premium service in advance of despatch with Furniture Stop


Change Of Mind

With items purchased online or at our stores, within 7 days of furniture delivered to your home, you may return your items for a refund of the merchandise value. Returns of furniture purchases are subject to a 20% restocking fee. Price adjustments are granted within 14 days of purchase.

Proof of purchase is required for all returns and exchanges for changed mind. Returns with an original receipt will be refunded in the original form of payment; cash purchase refunds over $300 will be issued as a company cheque. Returns with a gift receipt will be refunded or exchanged at the original purchase price in the form of a gift voucher.

For returns of items purchased from a gift registry, we will provide a refund or exchange for the merchandise within 90 days of the event or within 90 days of purchase, whichever date is later.

We cannot accept returns on monogrammed, special-order, or items damaged through normal wear and tear. We also cannot accept returns of "final sale" items.

No refunds are available for services where goods are not offered.

In order to facilitate a return under these Terms and Conditions, Customers must e-mail

The customer must comply with directions from Furniture Stop staff to facilitate a return.

Returned Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition. If a returned item is found not to be re-saleable by Furniture Stop (at its sole discretion), Furniture Stop reserves the right to refund only 50% or less of the product price paid by the customer.

If the customer arranges to return the Goods themselves, it is the customer’s responsibility to ensure that returned items are returned safely and in re-saleable condition. Furniture Stop takes no responsibility for items lost in transit.

Furniture Stop considers that an item that has been damaged in transit, or contains a fault that is unique to the actual item sent to the customer, and therefore would not be expected to be a fault existing in a replacement, not to be a major fault in any circumstances notwithstanding the extent of said damage.

Due to environmental considerations, Furniture Stop does not pick-up furniture deemed, in Furniture Stop’s sole discretion, to be damaged or faulty beyond repair, and the customer is responsible for disposal (for example, by utilising publicly available hard-waste collection or disposal processes in the customers area)


User Comments

We welcome your comments about our Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to our Website shall be and remain the exclusive property of Furniture Stop. By submitting any such Comments, you grant Furniture Stop a perpetual, non-exclusive, worldwide, royalty free, sub-licensable license to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to license to us, including any confidential information or any original creative materials such as stories, product ideas, recipes, computer code or original artwork.

You further agree that you will not upload, post or otherwise make available on the Website any material protected by intellectual property rights owned by a third party. You will be solely liable for any damage resulting from your Comments including any infringement of intellectual property rights, or any violations of rights of privacy, or any other harm resulting from any Comments that you make. You agree to pay for all royalties, fees, damages and any other monies owing to any person by reason of any Comments posted by you to or through the Website and indemnify us against any costs or expenses that the we suffer or incur as a result of any comments posted by you.

When submitting Comments to or otherwise using the Website, you agree not to, without limitation:

Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (eg privacy) of others.

Use racially, ethnically, or otherwise offensive language.

Discuss or incite illegal activity.

Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).

Post anything that exploits children or minors or that depicts cruelty to animals.

Post any copyrighted or trademarked materials without the express permission from the owner of such copyright or trade mark.

Post any person’s name, likeness, voice or biographical information without the express permission from such person (or if that person is a minor, from that person’s parent or legal guardian).

Disseminate any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of such solicitation.

Use any robot, spider, scraper or other automated means to access the Website or take any content from the Website.

Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

Alter the opinions, goals, profiles or Comments posted by others on the Website. This list of prohibitions provides examples and is not complete or exclusive.

Furniture Stop takes no responsibility and assumes no liability for any Comments posted or uploaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

Hyperlinks to Other Websites

To the extent our Website contains hyperlinks to outside services and resources, the availability and content of which Furniture Stop does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.



This Website and all content available on this Website are provided on an “as is” basis without any warranty or guarantee except as required by law. The Competition and Consumer Act 2010 (Cth of Australia) may confer rights, guarantees and remedies on you in relation to the provision by Furniture Stop of goods and services from the Website, which cannot be excluded, restricted or modified. Furniture Stop does not exclude, restrict or modify those rights. To the maximum extent permitted by law, Furniture Stop disclaims all other representations, guarantees, warranties and terms, either express or implied, including without limitation warranties and guarantees of fitness for a particular purpose.

You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Furniture Stop shall not be liable for any damages of any kind related to your use of this Website.

We understand that warranties, disclaimers and conditions may apply that cannot be legally excluded. Accordingly, in relation to goods and services supplied by Furniture Stop, to the fullest extent permitted by law, Furniture Stop's liability for breach of any consumer guarantee, which cannot be excluded, is limited at the option of Furniture Stop to:

In the case of services supplied or offered by Furniture Stop which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (i) the supply of services again, or (ii) the payment of the cost of having services supplied again; and

In the case of goods supplied or offered by Furniture Stop which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (i) replacing, or paying the cost of replacing the goods, or (ii) repairing or paying the cost of repairing the goods.

Inaccuracy Disclaimer

From time to time there may be information on our Website or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. To the extent permitted by law, Furniture Stop reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.


Any action relating to the use of the Website, catalogs or any transaction with Furniture Stop must be brought in the courts of Victoria, Australia.

Updated Date: 17-May-2016